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How it works

Your AI receptionist, explained.

From first ring to booked callback — exactly what happens when someone calls your firm.

The 8-stage call flow

Every call. The same professional standard. Every time.

1

Instant answer

No rings. No waiting. No voicemail. Sophie answers within two seconds — 6am or midnight, Monday or Christmas Day.

2

Warm greeting

Professional. Warm. Human. Callers can't tell the difference.

“Good morning, thank you for calling [Your Firm]. My name's Sophie — I'm here to help. Is now a good time to talk?”
3

Intent qualification

Sophie identifies what the caller actually needs — booking, quote, emergency, complaint, rebook — and adapts her questions accordingly.

4

Eligibility / triage

For dental: severity of pain, time since onset, NHS-vs-private. For law: limitation period, jurisdiction, accident type. Handled sensitively, never robotic.

5

Decision step

Books the appointment, qualifies the claim, captures the lead, or escalates to a human. Sophie chooses the right path automatically.

6

Detail capture

Name, phone, email, preferred time, special requirements. Everything your team needs to follow up a warm, pre-qualified contact.

7

Confirmation

SMS confirmation sent to the caller. Calendar invite or CRM record created. No manual data entry on your end. Ever.

8

Handoff

Logged in your software. Visible in your CRM. Notification to the right team member. Sophie is consistent. She never has a bad day.

Bookings, your way

Lands in your existing diary

Sophie posts every appointment to your calendar and SMSes the booking to your front desk in real time. Native CRM integrations land Q3 2026 — tell us your software when you sign up.

Calendar
Google · Outlook · Cal.com — appointments land instantly
Comms
SMS · Email · Slack · Teams — booking goes to your front desk
Dental CRM Q3 2026
Dentally, Pabau, SOE/EXACT, Carestream — common ones in 14 days
Law CRM Q3 2026
Clio, LEAP, Salesforce, GoHighLevel — common ones in 14 days

Hear it on a real call. Decide later.

Talk live in 30 seconds, or call the demo line.